--- title: "Terms of Service" id: "25318" type: "page" slug: "terms-of-service" published_at: "2025-10-25T23:34:48+00:00" modified_at: "2026-11-03T14:31:43+00:00" url: "https://purethemes.net/terms-of-service/" markdown_url: "https://purethemes.net/terms-of-service.md" excerpt: "Terms of Service – PureThemes Products Last Updated: November 2026 1. Agreement to Terms “By purchasing, downloading, installing, or using AI Chat & Search Pro (“the Plugin”) or Listing Data Importer (“the Importer”) from purethemes.net, you agree to be bound..." --- # Terms of Service – PureThemes Products **Last Updated: November 2026** ## 1. Agreement to Terms “By purchasing, downloading, installing, or using AI Chat & Search Pro (“the Plugin”) or Listing Data Importer (“the Importer”) from purethemes.net, you agree to be bound by these Terms of Service (“Terms”). Listeo and WorkScout themes purchased on ThemeForest are subject to Envato’s licensing terms.” ## 2. License Grant ### 2.1 License Types The license types below describe direct purchases. Sections 9.3 to 9.6 also explain additional customer-portal downloads for ThemeForest buyers, without replacing Envato’s license terms or Item Support Policy. **PurioChat Pro:** *Pro License (1 Site):* - Grants you the right to use the plugin on one (1) WordPress installation - Includes all Pro features as described on the product page *Pro License (3 Sites):* - Grants you the right to use the plugin on up to three (3) WordPress installations - Includes all Pro features as described on the product page *Pro License (10 Sites):* - Grants you the right to use the plugin on up to ten (10) WordPress installations - Includes all Pro features as described on the product page *Trial License:* - Grants you the right to use the product on one (1) WordPress installation for a limited evaluation period of 3 days - Trial license is non-transferable and limited to one trial per email address/domain - After trial expiration, continued use requires purchase of a paid license - Trial licenses may be revoked if abuse is detected - 1 trial can be requested one per email **Listing Data Importer:** - Available as a standalone purchase for Listeo theme owners - Grants you the right to use the plugin on the number of installations specified at purchase **Listeo and WorkScout Themes** *Theme License (1 Site):* Grants you the right to use the theme on one (1) WordPress installation **Theme License (3 Sites):** Grants you the right to use the theme on up to three (3) WordPress installations **Theme License (10 Sites):** Grants you the right to use the theme on up to ten (10) WordPress installations **Theme License Sold through Envato Market**: These themes are sold exclusively on ThemeForest and are subject to [Envato Market’s licensing terms](https://themeforest.net/licenses/standard) . ### 2.2 License Terms - One-time purchases have no recurring subscription fees. Products sold as subscriptions follow the billing and access terms stated at checkout. - The license is non-transferable and non-exclusive - You may not redistribute, resell, lease, or sublicense any PureThemes products - You retain the license for the product version purchased, but updates and support may be subject to additional terms ## 3. Third-Party Services ### 3.1 OpenAI API Requirement Certain features require an OpenAI API key to function. By using these features, you acknowledge that: - You must create and maintain your own OpenAI account - You are responsible for all costs associated with OpenAI API usage - You must comply with OpenAI’s Terms of Service and Usage Policies - PureThemes is not responsible for OpenAI service availability, pricing changes, or policy modifications - Your use of OpenAI services is subject to OpenAI’s terms, not these Terms ### 3.2 Google Places API Requirement (Listing Data Importer) You might use in Listing Data Importer a Google Places API key. By using the Importer, you acknowledge that: - You must create and maintain your own Google Cloud Platform account - You are responsible for all costs associated with Google Places API usage - You must comply with Google’s Terms of Service, including the Google Maps Platform Terms of Service - You are responsible for properly restricting your API key to your domain - PureThemes is not responsible for Google API service availability, pricing changes, or policy modifications - Your use of Google services is subject to Google’s terms, not these Terms ### 3.3 API Cost Responsibility - You are solely responsible for monitoring and managing your API costs for all third-party services - PureThemes provides usage estimates but does not guarantee specific costs - You should implement your own usage limits and monitoring through your API provider accounts - API costs can vary based on usage volume, geographic location, and provider pricing changes ### 3.4 Google Data Usage and Compliance When using the Listing Data Importer, you acknowledge that: - You must comply with Google’s Terms of Service regarding data usage - You are responsible for proper attribution and compliance with Google’s display requirements - You must respect Google’s caching requirements and refresh policies - Violation of Google’s terms may result in API access revocation by Google ## 4. Permitted Use You may use PureThemes products to: - Install and activate them on the permitted number of WordPress installations - Customize product settings and appearance for your websites - Use products for personal or commercial websites - Modify products for your own use (modifications are not supported) - Import and display business listing data on your website (Listing Data Importer) - Generate AI-enhanced content for your website using third-party APIs ## 5. Prohibited Use You may not: - Redistribute, resell, or share PureThemes products with others - Use products on more sites than your license permits - Remove or modify copyright notices or license information - Reverse engineer, decompile, or disassemble products (except as permitted by law) - Use products for illegal purposes or to violate third-party rights - Share your license key with others - Use products to create competing products - Scrape or collect data in violation of third-party terms of service - Use scraped data in ways that violate applicable data protection laws ## 6. Listing Data Importer – Specific Terms ### 6.1 Data Source and Accuracy You acknowledge that: - You are responsible for verifying the accuracy of imported data - Imported data may become outdated and require periodic updates ### 6.2 API Usage and Limitations You acknowledge that: - Import functionality depends on Google Places API availability and your API quota - Google may limit the number of requests per day based on your billing settings - API costs are charged by Google based on the number of API calls and data types requested - Importing listings with photos, reviews, and AI descriptions will incur higher API costs - PureThemes provides cost estimates but actual costs may vary ### 6.3 Content Generation When using AI-generated descriptions: - You acknowledge that OpenAI generates content based on available data - AI-generated content may require review and editing - You are responsible for ensuring AI-generated content complies with applicable laws - You must not present AI-generated content as original reviews or testimonials ### 6.4 Photo Storage and Usage Regarding imported photos: - You may choose to store photos on your server or display them from Google’s servers - You must comply with Google’s Terms of Service regarding photo display and attribution - You are responsible for obtaining necessary rights for any modifications to photos - PureThemes is not responsible for copyright issues related to imported photos ## 7. Performance and Limitations ### 7.1 Technical Limitations You acknowledge that: - Product performance depends on your server resources (CPU, memory) - MySQL lacks native vector search capabilities, which may affect search speed (AI Chat & Search Pro) - AI Chat & Search Pro is optimized for sites with up to 5,000 training data items - Sites with 5,000+ items, high traffic, or extensive long-form content may experience performance limitations - Search speed and accuracy depend on factors outside PureThemes’ control ### 7.2 No Performance Guarantees PureThemes does not guarantee: - Specific response times, search speeds, or import speeds - Accuracy of AI-generated responses or descriptions - Availability or accuracy of third-party API data - Compatibility with all WordPress themes and plugins - Uninterrupted or error-free operation - Specific number of successful imports per API call ## 8. WordPress Compatibility - Products are designed for WordPress websites - You are responsible for maintaining compatible WordPress, PHP, and MySQL versions - Updates to WordPress or other plugins may affect product functionality - PureThemes will make reasonable efforts to maintain compatibility with current WordPress versions ## 9. Support and Updates ### 9.1 Support - Support is provided via email at [[email protected]](/cdn-cgi/l/email-protection#81f2f4f1f1eef3f5c1f1f4f3e4f5e9e4ece4f2afefe4f5) - Support is provided on a reasonable-effort basis - PureThemes reserves the right to limit or discontinue support at any time - Support does not include custom development or modifications - Support does not cover third-party API issues, costs, or configuration - For direct one-time purchases, support is included for 1 year from the purchase date. Support renewal costs USD 59 for 12 months. Where offered, the plugin bundle costs USD 99 per year and includes support renewal plus the plugins listed in that offer. Bundle subscriptions follow the billing and cancellation terms shown at checkout. For ThemeForest purchases, support is included only if stated on the item page and purchase record, and its duration follows the Envato purchase terms. ### 9.2 Updates - One-time purchases include lifetime access to available updates of the purchased product, subject to its license terms. - For products whose PureThemes automatic update service requires active support, including Listeo, updates installed directly through the WordPress admin are available only while support is active. - After support expires, customers with a valid one-time license retain lifetime access to updates of the purchased product. Download the update ZIP manually from the [Customer Portal](https://purethemes.net/customer-portal/) and install it manually in WordPress. Renewing support restores the automatic update service where that service requires support. - The lifetime update entitlement covers the purchased product. Additional downloads, niche starter demos, and subscriptions follow the separate eligibility rules in sections 9.4 to 9.6. - New releases are provided at PureThemes’ discretion. PureThemes may discontinue updates for older versions. - You are not obligated to install updates. ### 9.3 What happens when support expires When your support period ends, access to individual technical assistance and any automatic update service tied to active support ends until support is renewed. Support expiration does not, by itself, terminate a perpetual theme license. Support status and eligibility for additional downloads are separate. For Listeo and WorkScout purchased on ThemeForest, your theme license and access to updates of the purchased item remain governed by [Envato’s Item Support Policy](https://themeforest.net/page/item_support_policy) . An expired support period does not remove your right to download available updates of that item under Envato’s terms. The additional customer-portal downloads below have separate eligibility rules. ### 9.4 Additional customer-portal downloads The following rules apply to additional downloads supplied with an eligible theme license. Each download must also match your licensed product. - Listeo MCP, Markdown for AI Agents, and Skills for AI Coding Agents require active support. Once support expires, these downloads are no longer included in your portal access until support is renewed. - Listeo SMS, Listeo Points of Interest, and AI Review Highlights for Listeo remain eligible after support expires if the recorded support end date is July 1, 2025 or later. Licenses with an earlier support end date, or without support entitlement, do not qualify until support is purchased or renewed. - The free PurioChat download and Listeo Importer do not require active support. Their availability does not grant access to separately licensed Pro products. - For Envato licenses, WP All Import Listeo Add-on and Translation Importer require a recorded support entitlement, but that support period does not have to remain active. - Other additional downloads depend on the product and any legacy entitlements attached to your license. Support expiration does not automatically remove all additional downloads. Contact us if your portal access does not match your purchase entitlement. ### 9.5 Separate purchases, bundles, and subscriptions A separately purchased plugin or bundle follows its own purchase terms and included products. The theme-license rules in section 9.4 do not replace those entitlements. For a valid one-time standalone plugin license, support expiration alone does not remove downloads of the purchased plugin. Subscription expiration is separate from support expiration. Downloads supplied under a subscription stop when its paid access period ends. Cancelling renewal does not, by itself, end access before that date. Renew the relevant subscription or support plan to restore the access it provides. These provisions do not reduce rights included in your original purchase, rights under Envato’s terms, or mandatory consumer rights under applicable law. ### 9.6 Listeo niche starter demos The Multi Purpose demo remains available to customers with a valid Listeo license without active support. Niche starter demos offered through the Listeo Setup Wizard, such as Car Dealers and Doctors, are additional demos whose availability depends on your support history. You qualify for niche demos first released on or before your license’s support end date. A license with no support entitlement does not include these demos. Once a niche demo falls within that entitlement, support expiration does not remove access to it. You may download and import an eligible demo after support expires, whether for the first time or again. Niche demos first released after your support end date require support renewal. Renewing support makes demos released on or before the new support end date eligible. For example, if two niche demos were available when your support ended, you retain access to those two. If a third demo is released after your support ended, you need to renew support to import the third demo. ## 10. Refund Policy ### 10.1 Voluntary Refund Eligibility Under our voluntary refund policy, you may request a refund within **7 days of purchase** if: - The product has a material defect that prevents its core functionality. - The product does not work in a supported WordPress environment described in the product documentation. - You have contacted support and the issue cannot be resolved within a reasonable time. ### 10.2 No-Refund Situations Except where required by applicable law, voluntary refunds are not provided for: - Change of mind or buyer’s remorse after delivery. - Lack of the technical skills required to use the product. - Incompatibility with unsupported themes, plugins, hosting environments, or software versions. - Third-party fees, outages, API limits, or inaccurate third-party data. - Limitations disclosed in the product description or documentation. - Failure to review the product description, requirements, or limitations. - Change-of-mind requests made after activating a free trial license. For a one-time digital purchase, customers receive **lifetime access to the purchased product files and updates**, as defined in these Terms. This refers to the purchased product and the entitlements included in that purchase. It does not automatically include every additional customer-portal download or a subscription to a different product. Support-dependent portal downloads follow sections 9.3 to 9.6, without limiting rights included in the original purchase. ### 10.3 Statutory Consumer Rights The 7-day period applies only to our voluntary refund policy. Nothing in this policy excludes or limits mandatory consumer rights relating to defective or non-conforming digital content under applicable law. ### 10.4 Refund Process To request a refund: - Contact [[email protected]](/cdn-cgi/l/email-protection#f5868085859a8781b585808790819d90989086db9b9081) within 7 days of purchase and send request using [refund form](https://purethemes.net/refund-policy/) . - Provide your order number and a detailed description of the issue. - Complete reasonable troubleshooting steps requested by support. Approved refunds are processed by Dodo Payments, our Merchant of Record, to the original payment method. Processing times may vary depending on the payment provider. ## 11. Data and Privacy ### 11.1 Data Controller Status When using AI Chat & Search Pro or other PureThemes products that process visitor data: - **You are the data controller** under GDPR and other applicable privacy laws - PureThemes is not a data processor, as we do not access, store, or process your visitors’ data - All chat conversations and visitor data remain on your WordPress server - PureThemes has no access to your visitors’ personal information ### 11.2 Your Responsibilities You are solely responsible for: - Complying with all applicable data protection laws (GDPR, CCPA, etc.) - Informing your website visitors about AI chatbot usage and data collection - Providing appropriate privacy notices on your website - Obtaining necessary consents before processing visitor data - Configuring data retention settings appropriately - Responding to data subject requests (access, deletion, correction) - Disclosing international data transfers to AI providers (OpenAI, Google) in your privacy policy ### 11.3 Third-Party AI Providers When visitors interact with the AI chatbot, their messages are sent to third-party AI providers (OpenAI or Google). You acknowledge that: - These transfers may involve sending data outside the European Economic Area - You are responsible for disclosing these transfers to your visitors - AI provider data processing is subject to their respective terms and privacy policies - PureThemes has no control over how AI providers handle data ### 11.4 Data Liability Disclaimer PureThemes is not liable for: - Your failure to comply with data protection laws - Data breaches occurring on your server or infrastructure - Improper configuration of privacy settings in our products - Claims from your visitors regarding data handling - Fines or penalties imposed by data protection authorities - Any data processing performed by third-party AI providers ### 11.5 AI-Generated Content Disclaimer You acknowledge that: - AI responses are generated by third-party models (OpenAI, Google) and may contain inaccurate, incomplete, misleading, or inappropriate content - PureThemes has no control over AI-generated responses - You are solely responsible for reviewing, moderating, and approving AI-generated content on your website - PureThemes is not liable for any damages, losses, or claims arising from AI-generated content, including but not limited to: defamation, misinformation, incorrect advice, offensive content, or reputational harm ### 11.6 No Compliance Guarantee The plugin provides tools to assist with privacy compliance (consent notices, IP anonymization, auto-deletion). However: - These tools do not guarantee legal compliance - You are responsible for determining whether your implementation meets applicable legal requirements - PureThemes does not provide legal advice - We recommend consulting a qualified legal professional regarding your specific compliance obligations ### 11.7 System Prompt and Configuration You are solely responsible for: - Custom instructions and system prompts you provide to the AI - Any content or responses resulting from your configuration choices - Ensuring your instructions do not cause the AI to produce harmful, illegal, or inappropriate content ## 12. Content Responsibility ### 12.1 Your Content You are solely responsible for: - All content used to train AI features - Custom instructions and prompts provided to AI - Ensuring your content does not violate laws or third-party rights - The accuracy and appropriateness of information on your website - How you present and use imported business listing data - Compliance with advertising and consumer protection laws ### 12.2 AI-Generated Responses and Descriptions You acknowledge that: - AI responses are generated by OpenAI’s models - AI may produce inaccurate, inappropriate, or unexpected content - You are responsible for monitoring and moderating AI-generated content - PureThemes is not liable for AI-generated content - You should review AI-generated descriptions before publishing ### 12.3 Third-Party Content You acknowledge that: - Business information, reviews, and photos are provided by third parties - PureThemes does not verify the accuracy of third-party content - You are responsible for how you display and use third-party content - You must respect intellectual property rights in imported content ## 13. Intellectual Property ### 13.1 Ownership - PureThemes retains all rights to product source code and design - Your license grants usage rights only, not ownership - Trademarks, logos, and branding remain property of PureThemes ### 13.2 Your Content - You retain ownership of your website content and data - You grant PureThemes no rights to your content ### 13.3 Third-Party Content - Imported business data, photos, and reviews are subject to third-party rights - You must comply with attribution and usage requirements ## 14. Warranty Disclaimer THE PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: - Warranties of merchantability or fitness for a particular purpose - Warranties of accuracy, reliability, or error-free operation - Warranties of uninterrupted or secure operation - Warranties that products will meet your requirements - Warranties regarding the accuracy of third-party data - Warranties regarding API availability or costs ## 15. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY LAW: - PureThemes’ total liability shall not exceed the amount you paid for the product - PureThemes is not liable for indirect, incidental, consequential, or punitive damages - PureThemes is not liable for loss of profits, data, or business opportunities - PureThemes is not liable for third-party service issues, costs, or content (including OpenAI and Google) - PureThemes is not liable for AI-generated content or scraped data - PureThemes is not liable for third-party plugins or services - PureThemes is not liable for violations of third-party terms of service by users - PureThemes is not liable for API costs or quota limitations - PureThemes is not liable for business losses, lost revenue, lost customers, or reputational damage resulting from AI chatbot responses or malfunctions - PureThemes is not liable for any regulatory fines, legal fees, or compliance costs ## 16. Indemnification You agree to indemnify and hold harmless PureThemes from any claims, damages, or expenses arising from: - Your use of PureThemes products - Your violation of these Terms - Your violation of applicable laws - Content you provide or generate using products - Your use of third-party services (including OpenAI and Google) - Your violation of third-party terms of service - Claims by businesses or individuals regarding imported data - Intellectual property infringement related to imported content - Claims arising from your data processing activities or privacy law violations - Data protection authority investigations or fines related to your use of our products ## 17. Termination ### 17.1 Termination by You You may stop using products at any time by uninstalling them. ### 17.2 Termination by PureThemes PureThemes may terminate your license if you: - Violate these Terms - Use products in ways not permitted by your license - Engage in fraudulent or illegal activities - Violate third-party terms of service in a manner that affects PureThemes ### 17.3 Effect of Termination Upon termination: - Your right to use products immediately ceases - You must uninstall all PureThemes products from all websites - No refund will be provided for voluntary termination ## 18. Changes to Terms PureThemes reserves the right to modify these Terms at any time. Changes will be effective upon posting to the PureThemes website. Your continued use of products after changes constitutes acceptance of the modified Terms. ## 19. Changes to Products PureThemes reserves the right to: - Modify, update, or discontinue features - Change pricing for future versions - Discontinue products entirely - Modify API integrations based on third-party requirements ## 20. Governing Law These Terms are governed by the laws of Poland, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of Poland. ## 21. Severability If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect. ## 22. Entire Agreement These Terms constitute the entire agreement between you and PureThemes regarding products and supersede all prior agreements or understandings. ## 23. No Agency Nothing in these Terms creates a partnership, agency, or employment relationship between you and PureThemes. ## 24. Contact Information For questions about these Terms, contact: **PureThemes** Email: [[email protected]](/cdn-cgi/l/email-protection#8cfff9fcfce3fef8ccfcf9fee9f8e4e9e1e9ffa2e2e9f8) Website: [https://purethemes.net](https://purethemes.net) ## 25. Acknowledgment By using any PureThemes products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.